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Frequently Asked Questions (FAQs) - Maa Designer

To place an order, simply browse our website, select the desired items, and follow the easy checkout process. If you encounter any issues, our customer support team is here to assist you.

Delivery times vary based on your location and the type of product. Typically, orders within Pakistan take 7-15 working days, while international orders may take 15-25 working days. Customized orders may have a different timeline.

Yes, you can track your order using the unique tracking identity number provided once your product is handed over to our logistics partner. Simply use the tracking number on our website or the logistics partner's platform.

We strive to offer worldwide shipping, but there may be select areas deemed unserviceable. Check the delivery feasibility for your location by entering the relevant area pin-code on the Maa Designer Platform.

To ensure timely delivery, please provide accurate information such as your name, shipping address, billing address, landmarks, and contact details during the order placement.

If you receive a defective, damaged, deficient, or incorrect product, inform us within 24 hours. Returns are facilitated through our reverse-logistics partners, subject to our sole discretion.

Once an order is placed, it cannot be canceled. However, if you are unavailable during delivery and multiple attempts fail, we reserve the right to cancel the order and process the return.

Delays may occur due to logistical issues, weather conditions, or unforeseeable circumstances. While we make reasonable efforts to inform you of delays, we are not obligated to compensate for any resulting claims.

At Maa Designer, we prioritize your privacy and adhere to a robust privacy policy. Your personal information is securely stored and handled in accordance with the relevant regulations.

Shipping fees vary based on factors such as the product's value, type, and delivery location. We may charge shipping fees, and these are non-refundable except in specific cases of defective or incorrect products.

For any queries or concerns related to shipping and delivery, please contact our customer support team at orders@maadesigner.com.

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